FAQs

1. How do I place an order?

You can place an order directly on our website by selecting the product(s) you like, choosing the quantity and specifications, and clicking “Add to Cart.” Follow the checkout process to complete payment securely.

2. Can I modify or cancel my order after placing it?

We begin processing orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us at support@outture.com within 12 hours of placing your order. After that, changes may not be possible.

3. How can I check my order status?

Once your order is shipped, we will send a tracking number via email. You can use this number to check the delivery status on our Track Order page or the carrier’s official website.

4. What should I do if I receive a damaged or incorrect item?

We're sorry for the inconvenience. Please contact us at support@outture.com within 7 days of receiving the item. Include your order number and clear photos of the issue. We will arrange a replacement or refund promptly.

5. What are your shipping options?

We fferstandard international shipping and express delivery options, depending on your location. Shipping options and costs will be displayed at checkout.

6. How long does delivery take?

Delivery times vary by country. On average:

• Standard shipping: 7–12 business days

• Please note, delays may occur during holidays or due to customs clearance.

7. How can I track my package?

Once your order ships, you will receive a tracking number via email. Use it to track your order through our tracking page or the courier’s site.

8. What happens if my order is delayed or lost?

If your order is significantly delayed or marked as lost by the carrier, we will help file a claim and arrange for a replacement or refund, based on your choice.

9. How do I initiate a return?

Please contact us at support@outture.com within 14 days of receiving your order to request a return. Products must be unused, in original packaging. Once approved, we will provide return instructions.

10. How long does it take to process a refund?

Once we receive your returned item and confirm its condition, we will process your refund within 5–10 business days. The amount will be returned to your original payment method.

11. What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and other secure payment methods. All transactions are encrypted for safety.

12. Do I need to create an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders, save shipping details, and receive exclusive promotions.